Account Support

Edit or Update Account Information

You can easily update account information such as address, phone number, and password in My Account.

Change User Name

If you need to change your username please notify us through our Contact Us page.

Please note this only updates your information for the account you have with Here to Help Learning.
Payment and billing information is handled in PayPal, and payment information must be updated on their site.

Forgot Username and/or Password?

On the Login page choose “Lost your Password?” link to have an email sent to you with a password reset link as well as your username.

Change Subscription, Suspend, or Cancel Membership

Please note: Any changes in subscription must be done in PayPal first.

Change Subscription

Example: Change from a monthly $6.99 to the annual $69.99.

1. Cancel the subscription in PayPal.You can find your recurring payments in “Pre-approved Payments” in PayPal by looking for HereToHelpLearning.com. Once you cancel your subscription in PayPal, it will automatically cancel your account with Here to Help Learning.

2.Go to HTHL’s Online Membership Pricing Options on the landing page and choose your payment option.

3. PayPal will instruct you to setup the new subscription and then automatically redirect you back to our site.  Important: Use the “Existing Members” link on the page and login to connect your Here to Help Learning account with the newly created PayPal subscription.

Suspend Subscription

Example: Place your subscription on hold and resume membership at a later date.

1. Cancel the subscription in PayPal.You can find your recurring payments in “Pre-approved Payments” in PayPal by looking for HereToHelpLearning.com. Once you cancel your subscription in PayPal, it will automatically cancel your account with Here to Help Learning.

2. When you are ready to resume your membership, go to  Online Membership Pricing Options on the landing page and choose your payment option.

3. PayPal will instruct you to setup the new subscription and then automatically redirect you back to our site. Important: Use the “Existing Members” link on the page and login to connect your Here to Help Learning account with the newly created PayPal subscription.

Cancel Subscription

1. We are sorry to see you go.

2. Cancel the subscription in PayPal.You can find your recurring payments in “Pre-approved Payments” in PayPal by looking for HereToHelpLearning.com. Once you cancel your subscription in PayPal, it will automatically cancel your account with Here to Help Learning.

3.  Could you help us? Please take a moment and tell us why you are canceling and/or what we can do better. It means so much to our team when we hear from you. Thank you for your feedback!

We welcome your feedback!