Troubleshooting Video

Most video playback problems are attributed to slow internet connection. You can choose a lower quality in the videos by clicking the “HD” button at the bottom of the player and choosing the 180p setting.

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This is a screenshot of the film in 180p rather than 1080p or full HD. You will note the film does not present a clear picture. However, choosing the 180p setting may enable you to play the film.

Please be aware, there is a known issue with playback in current Firefox with MP4 files. Videos may start to play and then freeze¬†or drop out entirely. The video’s audio may also be out of synchronization with the film.

We recommended Google Chrome for both printing and video playback.

For a list of browser support visit Recommended System Requirements.